Online Store Help

What is the difference between POWER Pack Curriculum and POWER Pack Curriculum Download?

If you order POWER Pack Curriculum, you will recieve a physical copy of the product through the mail. If you order the POWER Pack Curriculum Download, you will receive the SAME material through downloadable format in an email confirmation.

What’s the difference between a Curriculum Pack and a Power Pack?

Curriculum Packs contain: 10 to 11 weeks of curriculum

DVD - contains Lesson Intro Video segments, Power Verse Videos, countdown video, and bloopers. Also includes weekly "Rap It Up" videos to provide a recap of what the children just learned.

Data CD - contains PDF and Microsoft Publisher files of the entire Leader's Manual to personalize each lesson to your service's needs, graphic art for promo, power point slides, character skits, illustrated messages, Family Devotions, and weekly take-home sheets. Also includes all of the MPEG Videos for each lesson - perfect for dropping into Media Shout, Pro Presenter, and other presentation software.

Music CD - contains weekly sound effects, "Offering Time" song, instrumental songs for game time, and more.

Power Packs contain: 6 weeks of Curriculum that includes Small Group Lessons

DVD - contains "The Spark" Lesson Intro Video segments that introduce each lesson., Power Verse Videos; "Watt's Up?" Video segments featuring SKITTLES, and more. Also includes weekly "Game On!", "Offering Time!", "Brain Drain", and BONUS BLOOPERS VIDEO.

Data CD - contains PDF and Adobe InDesign files of the entire Leader's Manual to personalize each lesson to your service's needs, graphic art for promo, power point slides, character skits, illustrated messages, Family Devotions, and weekly Small Group Lessons. Also includes all of the Quicktime Videos for each lesson - perfect for dropping into Media Shout, Pro Presenter, and other presentation software.

I purchased a download and an error occurred. What do I do?

Right click on your download link and save the file to your computer. Try to open the file after it has downloaded to your computer. If the download still doesn’t work, contact us and we’ll troubleshoot the problem for you.

I purchased a download and have not received an email confirmation. What do I do?

Check your spam folder in your email account and see if it’s there. You can also retrieve your downloads from your account on the website. Go to “My Account” and choose “My Downloadable Products.”

Who can I contact if I have questions?

Please click Contact Us on the menu bar of the website to learn how to reach us regarding any questions or issues you may have. Fill out the Contact Request form, and we will contact you. You can also call us at 888-826-4883. Our office is open Monday through Friday, from 9:00 a.m. to 5:00 p.m. CST.

Is my credit card information secure through this site?

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. Rest assured that both your credit card information and personal information are protected.

Can I view my previous orders placed on this site?

To view your order history you must first Sign In. Click My Account on the menu bar to access your account information. Select View Order History from the My Account menu and then select the order number for the order you wish to view. You can also retrieve your downloadable purchases from My Account in My Downloadable Products.

What if I forgot my password?

Click on the “Forgot your password?” link. You may enter your email address and then click Get Password. We will send your password to the email address that we have on file for your account. If you do not receive an answer from us within an hour, contact support@highvoltage-kids.com or call 888-826-4883, and we can reset the password for you.

Shipping information:

Parcel shipping: Orders received by noon CST on business days (Monday through Friday, excluding holidays) are packaged and shipped the same day. Items ordered after noon CST will ship the following business day. All orders will be processed within 48 hours. United States Postal Service does not guarantee the package to arrive by the scheduled delivery date.

UPS shipping: Orders received by 2:00 pm CST on business days (Monday through Friday, excluding holidays) are packaged and shipped the same day. Items ordered after 2:00 pm CST will ship the following business day. UPS shipping options depend on delivery based on distance to destination.

 

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